Strategic Direction

Improved Access to Care

Purpose

  • To improve the timeliness to appropriate care


Results Expected

  • Reduced wait times and better patient outcomes.


Actions

  • Partnering with Family Practice Office’s on advanced access.
  • Educate patients on Family Health Team & Community programs and services offered.
  • Maximizing the utilization of our Interdisciplinary Health Professional resources.
  • Increase engagement with Family Practice Office’s on Family Health Team & Community programs and services offered.

Improved Partnerships

Purpose

  • To increase quality and access to care for patients in the Community and to bring in external funding


Results Expected

  • Better utilization of community resources.
  • Funding to support programs and flexibility to support team and infrastructure development.

Actions

  • Create community partnerships that support our clinical directions.
  • Strengthen current clinical partnerships.
  • Create external funding partnerships that support our strategic directions.

Improved Quality of Care

Purpose

  • To enhance team performance for optimizing delivery of service


Results Expected

  • Efficient and effective use of resources (human and financial)


Actions

  • Enable a culture of quality and safety.
  • Optimizing the use of information technology.
  • Spread of Quality Improvement methodology throughout the organization.

Improved Team-Based Care

Purpose

  • To maximize the utilization and cohesiveness of all members of the team.
  • Improved patient care.
  • Greater engagement and satisfaction of patients and team members.


Results Expected

  • Increase effectiveness and efficiency of communication.
  • Understand roles and programs and services for patients.
  • Clearly define the teams we are working with and building relationships amongst team members.

Actions

  • Increase effectiveness and efficiency of communication.
  • Understand roles and programs and services for patients.
  • Clearly define the teams we are working with.
  • Building relationships amongst team members.

Improved People and Human Resource Development

Purpose

  • To have team members engaged in their own growth and development to further the mission and vision of the organization


Results Expected

  • Employer of choice.
  • Team members are engaged and feel valued

Actions

  • Improve Family Practice Office access to Human Resource resources.
  • Create Human Resource processes that engage individuals in their own career management.
  • To make a commitment to Learning and Development.
  • To make an individual and group commitment to Quality Improvement.
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